Returns
We appreciate that sometimes items don’t quite fit so we are happy to take returns up to 28 days from receipt of your purchase subject to these conditions, otherwise we cannot guarantee they will be accepted.
- Please note - we do not accept returns for swimwear, underwear, tights, leotards, leggings, gumshields, Act One or Stage Crazy garments, leavers hoodies or individually personalised items, for example if your name is added to a top
- Items must be returned in a resalable condition, unmarked and unworn
- Items must have tags attached and returned in their original packaging
- Items must be returned within 28 days of receiving your order
- Due to hygiene reasons we cannot accept returns of any of the following: swimwear, underwear, tights, leotards, leggings or gumshields
- We do not refund delivery charges paid on your original order
- We do not refund the return delivery cost
- We do not accept returns for individually personalised items, for example if your name is added to a top
- For any exchanges please visit our shop at the address below
If you wish to return an item please complete this form and follow the process below.
- Repackage the item(s) in their original packaging
- Complete the Returns form with your name and order details, including the reason for the return
- Take your parcel to your nearest local postal or courier service. We recommend sending by recorded or tracked delivery. We cannot be held responsible for any parcels lost in transit, therefore keep your receipt as proof of postage
The Returns address is:
Red Oak Wear
4 Buckwins Square
Burnt Mills Industrial Estate
Basildon
Essex
SS13 1BJ
Refunds will be made to the original card used for your purchase through our secure payment system. You will receive an email notification when this is processed.
Shortages and faulty goods must be reported by phone or email to the school shop within 5 working days of receipt. The fault should be clearly indicated without defacing the garment.
